will do, thanks for the tips! :o)

I'm going to call beginning of next week

Keep us posted

Wow, you seem to have had many problems with your iBook.
Mine is a G4 purchased in August 2005 right after the update so i got the discount.
I have not had any problems with it.

I don't know why they are not helping you they should just replace the computer and get it over with.
Anyways I hope your computer is fixed if not lets take a visit to Mr. S. Jobs

I still havnt contacted Apple regarding the 4th problem, faulty ram, I guess I should get around to it, I havnt really been in any rush, since I know they will give me a hard time, and will just cause me more grief...

Isn't that pathetic customer service!?? I mean I'm not trying to pull anything here, I just want a computer that is going to do what Apple claims it will do! I don't think I'm asking for much, considering I paid $2500 for a piece of shit.

Very sorry to hear about your troubles. Very un-Apple.

Well my 2 cents if you haven'y called ..... make the person you talk to the hero. Customer service people do the most when they think you are the most appreciative. Be polite, point by point chronicle what's happened, and then end it with how much you love Apple and this whole experience has been a nightmare, and it would be super if someone would just understand what you've gone through AND wash it all away.

I have negoitated many times with manufacturers and it's always the firm but plucking on the heartstrings approach that works best. You get someone mad and they stop listening to you.

Best of luck!!!

Ed

Well at last someone someone at Apple has heard my cries...

The hard drive just went, brought it into the shop but didn't get it fixed. I was able to talk to someone from Customer Relations, and they investigated with my technician that the computer had not been abused, and that it just seemed to be a defective computer. That day they called me and left me a message saying they were going to go ahead and give me a replacement computer!!!!!!!!!!! Wow I am so relieved, its about time. Now I am just waiting for Apple to email me UPS mailing slips, which should arrive on Monday, so I can go ahead and ship it out at the expense of Apple. Once they see the iBook is in transit they will send me my new MacBook.

I want to thank everyone for all their support and advise, it has certainly helped me through this ordeal.

Also a HUGE thanks to my technician at The Mac Group, Hannes, for all your wonderful work.

I will update when I actually receive the MacBook, would should be arriving in about 3 weeks time.

Cheers and thanks once again,

Jessica

P.S. And good luck to those of you who are in the same situation as I was, just remember the following: patience and persistence.