Apparently The Mac Group has lost their Laptop/Destop Technician and they are not a Apple Service Provider at the moment. The place to go is Digital Music Centre on Bank Street or a store called Irongate though they are more a server/corporate place.
Not so sure that the Mac Group's unable to help in that regard. Granted, my needs for my iBook have been simple ones of software upgrade arrangements...
The Mac Group had lost their full time tech, but they are now a fully authorized desktop/laptop repair centre once again. (I just had my logic board on my PowerBook replaced there)
Mick M